Registration Questions
We process payments using bank transfer manually, twice a week. As such, there may be a delay between confirmation of your payment and you receiving your tickets.
We process bank transfer refunds manually. Your refund will possibly be delayed as a result. Please contact ticketquestions@abunaicon.nl if your refund is taking a long time.
First of all, please take a look at our registration guide and make sure you precisely follow each step. If you still experience difficulties, you can contact us through the contact form for assistance.
Yes, you will, but reservations will be processed by NH Koningshof. They will process all hotel reservations in the order by which they are received; during this process they will contact you to confirm your order, or provide you with an alternative if the room type you requested is no longer available.
Actually, you can do that yourself! First you should log in on the registration page, go to ‘Registrations’, select Abunai! 2018 and click ‘Next’. After that, select the order you want to change (probably the one with your name, which is already selected) and click ‘Next’. In the following screen, select or deselect the options you want to change. Confirm the order by pressing ‘Next’ once again.
Now you have a new order. If it is a positive order, you will have to pay that order within the default time period. If it is a negative order and there are no other orders pending, we will refund the amount. We always try to process your refund within the next 10 work days. If you haven’t paid the original order yet, you can also select both orders and choose ‘merge’, merging both orders into one, leaving you with a single order you have to pay.
When changing registrations you have not paid yet, please keep in mind that the period in which you have to pay your ticket will remain based on the earliest registration. Changing your registration will NOT change the deadline for your payment.
You can check the status of the order at our registration page. After logging in, check the ‘Orders’ page. If the ‘Payment’ is equal to the ‘Amount’, then the order has been successfully processed. We always try to process your payment within the next 5-10 working days.
Unfortunately this is not possible unless you have a child with you or for medical reasons. If this is the case, please contact NH Koningshof directly to inquire about the additional costs and to request access to the ‘third bed’ option.
If you have booked a room at the NH Koningshof breakfast is included. The hotel does offer separate breakfasts on site. Please inform about this option at the hotel desk at the main entrance. Keep in mind that the breakfast is offered at the hotel of your stay.
You pay €19.00,- for a buffet diner. We also offer alternative options at our foodcourt.
There are no age restrictions, but visitors under the age of 13 must be accompanied by an adult with the minimum age of 18. It is possible however that there are some age-restricted events or areas at the convention site. The minimum age will be mentioned in the convention booklet for these events, and an age check will take place upon entering these events.
Please consult NH Koningshof for this.
Abunai! payments are processed by hand about once a week. But occasionally it takes a little while longer. You can always login on to the registration page to check the status of your order. If it still says pending your payment has yet to be processed, even if the money has already been transferred to our bank account.
If the status has been changed to registered; then your payment has been received and your ticket should have been sent to you by e-mail. There is a link to resend your ticket if you choose to view your registration. Please be sure to check your spam box/junkmail because occasionally tickets get stuck there.
If after 14 days your payment still hasn’t been processed, or you keep having problems receiving your ticket, please contact through the e-mail form on the website.
When you log into the registration page you can look at all your current orders. Here you have the option of merging all your current orders into one order. the system will send you a new email with a payment code for the combined order. please use that payment code.
We will manually cancel orders that are not paid for after two weeks to free up available tickets for other visitors. We will send you a reminder after which you have at least a week to pay for your order. If your order status on our site still reads “pending” and you have not received a reminder yet, your order is still valid and there is no need to make a new one.
To cancel your tickets or any items on it, please follow these steps:
– Go to https://registration.abunaicon.nl
– Log in on the site
– Click on registration.
– Click on the edit button behind your name.
– On the next page, click on the items (days, dinner) you wish to cancel.
– Click on “continue to Step 2”.
– Click on “continue to confirmation”.
– Agree to the terms of use and click on “confirm”.
You refund will be completed within 10 working days. If you haven’t received a refund up till then, please send us a mail via this form. If you have any questions regarding payment, you can use this form as well.