First you should log in on the registration page, go to ‘Registrations’, select Abunai! 2019 and click ‘Next’. After that, select the order you want to change (probably the one with your name, which is already selected) and click ‘Next’. In the following screen, select or deselect the options you want to change. Confirm the order by pressing ‘Next’ once again.
Now you have a new order. If it is a positive order, you will have to pay that order within the default time period. If it is a negative order and there are no other orders pending, we will refund the amount. We always try to process your refund within the next 10 work days. If you haven’t paid the original order yet, you can also select both orders and choose ‘merge’, merging both orders into one, leaving you with a single order you have to pay.
When changing registrations you have not paid yet, please keep in mind that the period in which you have to pay your ticket will remain based on the earliest registration. Changing your registration will NOT change the deadline for your payment.[:]
You can check the status of the order at our registration page. After logging in, check the ‘Orders’ page. If the ‘Payment’ is equal to the ‘Amount’, then the order has been successfully processed. We always try to process your payment within the next 5-10 working days.[:nl]You can check the status of the order through our webshop. After logging in, check the ‘Orders’ page. If the ‘Payment’ is equal to the ‘Amount’, then the order has been successfully processed. We always try to process your payment within the next 5-10 working days.
There are no age restrictions, but visitors under the age of 13 must be accompanied by an adult with the minimum age of 18. It is possible however that there are some age-restricted events or areas at the convention site. The minimum age will be mentioned in the convention booklet for these events, and an age check will take place upon entering these events.
When you log into the registration page you can look at all your current orders. Here you have the option of merging all your current orders into one order. the system will send you a new email with a payment code for the combined order. please use that payment code.
We will manually cancel orders that are not paid for after two weeks to free up available tickets for other visitors. We will send you a reminder after which you have at least a week to pay for your order. If your order status on our site still reads “pending” and you have not received a reminder yet, your order is still valid and there is no need to make a new one.
Please note that it is not possible to cancel your ticket starting one month before the convention.
To cancel your tickets or any items on it, please follow these steps:
– Go to https://registration.abunaicon.nl
– Log in on the site
– Click on registration.
– Click on the edit button behind your name.
– On the next page, click on the items (days, dinner) you wish to cancel.
– Click on “continue to Step 2”.
– Click on “continue to confirmation”.
You refund will be completed within 10 working days. If you haven’t received a refund up till then, please send us a mail via this form. If you have any questions regarding payment, you can use this form as well.