Programme Questions (3)
It’s possible there are some events for which you may need to pay an additional fee; if this is the case, it will be included in the event description.
Please contact NH Koningshof directly with any questions regarding their hotel rooms.
Most of our events do not require sign up to participate. Most work on a first come, first serve basis and we recommend you arrive five minutes before the event starts. Please note that some events do require sign up beforehand or a fee to participate.
Gopher Questions (7)
A gopher is a volunteer who helps out setting up, running and breaking down the convention by performing a wide variety of tasks. These tasks completely depend on what needs to be done at the time. They also help out visitors with questions or issues. They are expected to do so in a friendly manner at all times. We’ll also ask our gophers to help out before and after the convention when able. The more hands we have, the faster we can work.
Being a gopher is about team work and trying to bring out the best in yourself. You’ll work in a team, with all kinds of different people. If this seems like fun, why don’t you sign up as a gopher and see the convention from a very different perspective? You might not know this, but a lot of Staff started out as gophers. Give it a try!
We are sorry to say that there is no guarantee in this matter. The first step after you registered as a gopher is filling in the gopher form that will be provided to you by our gopher manager. Based on the information provided by the submitted form it we will decide if you are qualified to be a gopher or not. Because there is a limit on the amount of gophers we need on the convention and we have certain requirements we are unable to accept all applications. We hope you can understand our decision in these matters.
After you have registered yourself during ticket chekout you will receive an e-mail from our staff. Attached to this mail is a form. We expect you to completely and truthfully fill out the form before returning it to our staff. By assessing all the submitted forms, our staff will then determine who will be accepted as volunteer and who will not. After this you will receive an e-mail from our staff if you are approved or not. If you haven’t handed in your form on time, your application won’t be processed and will be rejected by default.
The minimum age for helping out as a gopher is 16 years. This requirement is set because of legal reasons and non-negotiable.
Yes, you will have to pay for a ticket beforehand. If you’ve performed your tasks as expected, your ticket will be refunded afterwards. We choose this approach to prevent people from neglecting their tasks.
Yes. Before the convention starts, our volunteer managers will hold a training on-site. In addition, stewards will have one more training before the convention. You’ll be informed of the time and place of these meetings at least a week in advance.
It’s okay if you can’t make to the gopher meeting. Before the convention starts you will receive a gopher manual. Read it very thoroughly if you’re unable to make it to the meeting. The manual has all the information you need to know. If you have any further questions, please contact gopher management. Please use this form to contact them.
Location Questions (4)
All the information about the parking prices can be found on the following page: Parking tickets
You are not allowed to bring your own food/drinks from home to the NH Koningshof. The hotel does not allow this. Exceptions can be made for medical reasons, but permission has to be requested before coming to the convention using our Contact Form. Please clearly state why you have to bring food, what kind of food you need to bring and how you plan to keep it with you. For larger bags you might think about requesting a bag Permit as well.
The exact opening hours will be announced in our convention booklet. Do keep in mind that the wardrobe will close at some point during the night, so you won’t be able to get to your bags during the night after the wardrobe is closed.
Please check the house rules. Not having any pockets does not mean you can take your bag or coat where others cannot. We advise you to sew some pockets into your cosplay if possible to prevent disappointments.
Registration Questions (7)
First you should log in on the registration page, go to ‘Registrations’, select Abunai! 2019 and click ‘Next’. After that, select the order you want to change (probably the one with your name, which is already selected) and click ‘Next’. In the following screen, select or deselect the options you want to change. Confirm the order by pressing ‘Next’ once again.
Now you have a new order. If it is a positive order, you will have to pay that order within the default time period. If it is a negative order and there are no other orders pending, we will refund the amount. We always try to process your refund within the next 10 work days. If you haven’t paid the original order yet, you can also select both orders and choose ‘merge’, merging both orders into one, leaving you with a single order you have to pay.
When changing registrations you have not paid yet, please keep in mind that the period in which you have to pay your ticket will remain based on the earliest registration. Changing your registration will NOT change the deadline for your payment.
You can check the status of the order at our registration page. After logging in, check the ‘Orders’ page. If the ‘Payment’ is equal to the ‘Amount’, then the order has been successfully processed. We always try to process your payment within the next 5-10 working days.
There are no age restrictions, but visitors under the age of 13 must be accompanied by an adult with the minimum age of 18. It is possible however that there are some age-restricted events or areas at the convention site. The minimum age will be mentioned in the convention booklet for these events, and an age check will take place upon entering these events.
When you log into the registration page you can look at all your current orders. Here you have the option of merging all your current orders into one order. the system will send you a new email with a payment code for the combined order. please use that payment code.
We will manually cancel orders that are not paid for after two weeks to free up available tickets for other visitors. We will send you a reminder after which you have at least a week to pay for your order. If your order status on our site still reads “pending” and you have not received a reminder yet, your order is still valid and there is no need to make a new one.
Please note that it is not possible to cancel your ticket starting one month before the convention.
To cancel your tickets or any items on it, please follow these steps:
– Go to https://registration.abunaicon.nl
– Log in on the site
– Click on registration.
– Click on the edit button behind your name.
– On the next page, click on the items (days, dinner) you wish to cancel.
– Click on “continue to Step 2”.
– Click on “continue to confirmation”.
You refund will be completed within 10 working days. If you haven’t received a refund up till then, please send us a mail via this form. If you have any questions regarding payment, you can use this form as well.